App support
Contact StatLens support for account, saved-lens, subscription, and data questions.
Email support@statlens.app for help with StatLens.
Tell us what happened and what you expected. If helpful, include your app version, iOS version, and a screenshot with personal information removed. Never send passwords, sign-in links, verification codes, or full payment-card details.
Signing in or moving to a new device
Use the same sign-in method and StatLens account you used before. For Sign in with Apple, continue using Apple even if your account uses a private relay address. Your saved lenses and verified Pro access follow that same account across supported devices.
Purchases, restores, and cancellation
In StatLens, open Account → Restore purchases while signed in to your original StatLens account. Use the Apple Account that made the purchase. If a purchase is pending or still being verified, do not buy it again to resolve the delay. Contact us if it does not resolve.
For cancellation, open Apple subscription settings. For refund requests, use Apple’s Report a Problem. If you see an account-ownership conflict, contact us before making another purchase. We do not automatically move a subscription between StatLens accounts.
Lenses missing after Pro expires
Free keeps up to five of your newest saved lenses active. Retained lenses with Pro settings keep showing updated results in their saved view, with those filters intact. They are view-only on Free; opening them in the lens builder requires Pro. Other lenses are paused and retained for a verified return to Pro on the same account. Paused lenses do not use a Free slot, and deleting an active lens does not automatically reactivate a paused one.
A statistic looks wrong
Include the player or team, game date, statistic, and selected research filters. A screenshot of the relevant result can help. Our data providers may revise historical records, and very recent results can take time to appear.
Privacy and account deletion
Read our privacy policy or delete-account instructions. You can request help by email without reinstalling the app. We may need to verify account ownership before accessing or deleting personal information.